Your Bill Explained

We make our bills as simple as possible. But if you need an explanation for any part of your bill click on the electricity and gas bill image below. If you'd prefer to speak to someone in person, please call us on one of the hotline numbers in the right hand column of this page.


Your electricity and gas bill explained


Your annual statement explained

Now you've received your bill


Now you've received your bill




We've recently combined our separate electricity and gas bills into one. If you've received a bill for a single energy type, you can look at an example of  an electricity only or a gas only bill instead.

Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.